Nexus Gaming Club ("we", "our", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it. This policy applies to all visitors of our physical premises at HSR Layout, Bengaluru, and any digital touchpoints associated with Nexus Gaming Club.
1. Who We Are
Nexus Gaming Club is a premium PC gaming establishment located at 27, 14th Cross Rd, Sector 7, HSR Layout, Bengaluru, Karnataka 560102, India. For any privacy-related queries, contact us at: supp@nexusgamingclub.com
2. Information We Collect
We may collect the following categories of personal information:
- Identity Data: Full name, date of birth, government-issued ID (for age verification)
- Contact Data: Email address, phone number, city of residence
- Usage Data: Gaming session duration, game titles played, station preferences
- Technical Data: IP address, browser type, and device information (from our website contact form)
- Communications Data: Messages sent via our contact form or email
- CCTV Footage: For premises security purposes, recorded continuously on our premises
We do not collect or store payment card information. All monetary transactions at our counter are handled by PCI-compliant point-of-sale systems.
3. How We Use Your Information
We use your personal data for the following purposes:
- To manage your membership account and gaming sessions
- To verify age and identity in compliance with applicable regulations
- To respond to enquiries submitted via our contact form or email
- To send membership updates, event notifications, and promotional communications (with your consent)
- To maintain security through CCTV monitoring of our premises
- To improve the quality of our services and facilities
- To comply with legal obligations under Indian law
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: For marketing communications and newsletter subscriptions
- Contractual necessity: To fulfil membership and session agreements
- Legitimate interests: For premises security and service improvement
- Legal obligation: Where required by Indian law (e.g., PDPB compliance)
5. Data Sharing
We do not sell or rent your personal information to third parties. We may share data with:
- Service providers who assist us in operating our business (e.g., IT support, payment processors) under strict confidentiality agreements
- Law enforcement or regulatory authorities when required by law
- Professional advisers (lawyers, accountants) bound by professional secrecy obligations
6. Data Retention
We retain personal data only for as long as necessary. Membership data is retained for the duration of your membership plus 3 years. CCTV footage is retained for 30 days unless required as evidence. Contact form submissions are retained for 12 months.
7. Your Rights
Under applicable data protection laws, you have the right to:
- Access: Request a copy of personal data we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request erasure of your data where no legal basis for retention exists
- Objection: Object to processing for direct marketing purposes
- Withdrawal of Consent: Where processing is based on consent, you may withdraw at any time
To exercise any of these rights, email us at supp@nexusgamingclub.com with the subject line "Privacy Request".
8. Cookies
Our website contact form uses essential cookies to function. For full details on the cookies we use, please refer to our Cookie Policy.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our digital systems are secured with industry-standard encryption.
10. Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe a child has provided us with data, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this page periodically.
12. Contact
For any questions regarding this Privacy Policy or your personal data, please contact:
Nexus Gaming Club
27, 14th Cross Rd, Sector 7, HSR Layout
Bengaluru, Karnataka 560102, India
Email: supp@nexusgamingclub.com
Phone: +91 80 2234 5678